care & warranty
Owning a slow fashion handbag begins with understanding it. We handcraft them with love, and in return, what the products ask for is your care and love.
How to store a Hideous product
When not in use, keep your Hideous leather bags in our breathable cotton dust bag that is provided to you free with any purchase. Store in a cool and dry place out of direct sunlight.
How to protect your Hideous product from moisture or mouldiness
Leather is prone to absorption of moisture from the air. Regular usage will not allow any mouldiness on the products. In the event the product catches mould, take it out of the dust bag, wipe it with a very soft and clean white cloth and let it air out at room temperature.
What is to be done if you spill something on your product?
In case there is any stain due to the spilling of any water-based solution, the quick and easiest remedy is to pat dry with a clean white cloth to let the water dry out. As the leather dries, the water stain will either disappear or become less visible, depending on the type of leather. Please keep in mind that artisanal handloom is not 100% bleed-free. In case you wet it, let it dry out. Be careful of pen marks & oil-based solutions.
How to protect your handbag from scratches
After you’ve purchased a leather product, it must be kept away from sharp objects. When it comes to vegetable-tanned leather, if it catches a scratch, it will add to the character of the bag and may wear out over time.
Why does the look of a Hideous handbag change over time?
All vegetable-tanned leather bags will darken & develop lustre over time. This happens with exposure to the sun and through the absorption of natural oils of your skin. This change in leather is called the patina and is the ultimate sign of quality. This cannot and should not be prevented. Hideous products made with non-vegetable tanned leather will not change colour or texture over time.
How to clean the handloom or leather
Vacuum clean only, or wipe dust with a cotton cloth
Is there a warranty?
All Hideous full leather products come with the promise of lifetime restoration. Every request is assessed on a case-by-case basis. Proof of purchase is required for a warranty validation service.
What can you claim under lifetime restoration?
- Wear and tear of the leather
- Broken hardware (such as pullers, zippers and hooks)
What does not qualify as a manufacturing defect?
- Natural fading, darkening or softening of materials
- Stains, spots or spillage
- Rips or scratches due to misuse or neglect
- Damage due to chemical treatments
- Minor inconsistencies in leather colour are not considered a defect due to its artisanal nature.